Customer Feedback
Customer Feedback
Your experience matters to us. Tell us about your solar panel installation, EV charger or electrical work with Harlan Electrical.
We welcome honest feedback and suggestions. Share your experience below and help us keep improving our service.
Share your experience
Your email address will not be published. Feedback is sent to our team for review and is not posted automatically. Read our Privacy Policy.
Customer reviews
Sample reviews — for layout demonstration only. The examples below are fictional and do not represent real customer experiences. They will be replaced with genuine, approved reviews.
★★★★★
Solar installation
“Clear explanations from the first visit through to the handover. Everything was left tidy and we felt confident using our new system.”
Fictional example — not a customer review
★★★★★
EV charger fitting
“A straightforward installation with helpful advice on where to position the charger and how to get started.”
Fictional example — not a customer review
★★★★★
Electrical work
“Friendly communication, careful work and a clear explanation of what had been done. A positive experience from start to finish.”
Fictional example — not a customer review
Company information & insurance
Company registration number: 14305847
VAT number: 460 3114 35
Business insurance
Insurance provider: Hiscox Underwriting Limited
- Employers’ liability: £10,000,000
- Public liability: £5,000,000
- Professional liability: £500,000
Customer feedback & complaints procedure
We welcome your feedback and aim to resolve concerns fairly. You can share general feedback using the form above. To make a complaint, please follow the steps below.
1. Tell us about your concern
Email sales@harlanelectrical.com or call 0151 440 3117. Please give your name, contact details, job or installation details, a description of the issue and the outcome you would like. Include relevant dates, photographs or documents where helpful.
2. We acknowledge and investigate
We will record and acknowledge your complaint, review the information and investigate what happened. We may contact you for further details or arrange a suitable time to inspect the work. We will keep you updated and explain our findings and any proposed action in writing.
3. Request a review
If you remain unhappy with our response, contact us using the details above and ask for a director to review your complaint. Please explain which points remain unresolved.
4. Further help
If the issue remains unresolved, it may be referred to the relevant scheme provider or dispute-resolution service, where applicable. For eligible work carried out by a TrustMark Registered Business, see the TrustMark complaints process for the steps and eligibility requirements.
TrustMark Customer Charter
The TrustMark Customer Charter explains what customers can expect from a TrustMark Registered Business and the responsibilities of both parties.